At 14Learnings Solutions Pvt. Ltd. (“we,” “us,” or “our”), we are committed to providing high-quality digital products and services through our website, 14learn.in (“the Website”). We understand that sometimes you may need to request a refund or cancel a service. This Refunds and Returns Policy outlines the conditions, timeframes, and procedures for processing refunds and returns to ensure a smooth and transparent experience for our customers.

By purchasing our products or services, you agree to the terms of this policy.

1. Scope of Policy

This policy applies to the following types of digital products and services available on 14learn.in:

• E-books
• Online Courses (including junior, secondary, and senior secondary levels)
• Skill Development Tutorials
• Live Classes
• Consultations

2. Eligibility for Refunds and Returns

We offer refunds and returns under the following conditions:

a) E-Books

• Refund requests for e-books must be submitted within 7 calendar days of purchase.
• Refunds will only be issued if:
  • The e-book file is corrupted or unreadable.
  • The wrong e-book was delivered due to a technical issue.
• No refunds will be processed if the e-book has been downloaded or accessed.

b) Online Courses & Tutorials

• Refund requests for online courses and tutorials must be submitted within 14 calendar days of purchase, provided that:
  • No more than 20% of the course content has been accessed.
  • The course or tutorial was not purchased as part of a discounted bundle.
• If the course or tutorial is incomplete or contains significant technical errors, we may offer a refund or a credit toward a different course.

c) Live Classes

• Refund requests for live classes must be submitted at least 24 hours before the scheduled class.
• No refunds will be granted for missed classes or partial attendance.
• If a class is canceled due to technical issues or instructor unavailability, a full refund or rescheduling option will be provided.

d) Consultations

• Refund requests for consultations must be submitted at least 24 hours before the scheduled consultation.
• No refunds will be issued for missed or partially attended sessions unless rescheduling is requested at least 24 hours in advance.
• If the consultant fails to attend the session, a full refund or rescheduling option will be provided.

3. Non-Refundable Products and Services

The following products and services are non-refundable:

• E-books that have been downloaded or accessed.
• Partially completed or accessed online courses or tutorials beyond 20% of the content.
• Live classes or consultations attended or missed without proper notice.
• Products or services purchased as part of a special promotion or bundle (unless defective).

4. How to Initiate a Refund or Return

To request a refund or return, follow these steps:

1. Contact us at contact.14learn@gmail.com with the following details:
   • Your full name
   • Order ID or transaction reference number
   • The reason for your refund or return request
2. We will review your request within 3 business days.
3. If your request is approved, refunds will be processed within 7 business days to the original payment method.
4. If your request is denied, we will provide a detailed explanation and possible alternatives.

5. Processing and Refund Timeframes

Action	Timeframe
Refund Request Review	3 business days
Refund Approval Notification	Within 3 business days
Refund Processing	7 business days (to original payment method)

• Refunds may take additional time to reflect in your account depending on your payment provider.

6. Fees and Costs

• No processing fees will be charged for eligible refunds.
• If the refund is due to a customer error (e.g., wrong purchase), a 5% transaction fee may be deducted from the refund amount to cover payment processing costs.
• If a refund is issued in the form of store credit, no fees will apply.

7. Partial Refunds

Partial refunds may be issued under the following conditions:

• If only part of a bundled package is accessed.
• If technical issues prevent you from accessing certain parts of a product or service.

8. Technical Issues and Product Defects

• If a product or service is defective due to technical issues, you may request a replacement or refund.
• Technical issues include but are not limited to:
  • Unreadable files
  • Broken links or inaccessible content
  • Incorrect content delivery

9. Customer Support

If you have any questions or need help with a refund or return, you can contact our customer support team at:

• Email: contact.14learn@gmail.com
• Address: 158A, Picnic Garden Road, Kolkata-39, India

Our customer support is available from Monday to Friday, 9:00 AM to 6:00 PM (IST).

10. Changes to This Policy

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Material changes will be communicated through email or a notice on the Website.

11. Dispute Resolution

If you disagree with the outcome of a refund or return request, you have the right to escalate the matter by contacting us at contact.14learn@gmail.com. We aim to resolve disputes within 10 business days.

12. Acceptance of Terms

By using our products and services, you acknowledge that you have read and understood this Refunds and Returns Policy.