PRIVACY POLICY
This Privacy Policy explains how 14Learnings Solutions Pvt. Ltd. (“we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you use our website, 14learn.in (“the Website”). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.
1. Introduction
We value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains:
- What personal data we collect
- How we collect it
- How we use it
- How we share it
- How we protect it
- Your rights regarding your personal data
2. Who We Are
- Business Name: 14Learnings Solutions Pvt. Ltd.
- Business Address: 158A, Picnic Garden Road, Kolkata-39, India
- Email: contact.14learn@gmail.com
3. Data We Collect
We may collect and process the following personal data:
a) Personal Data You Provide Voluntarily
When you use our Website, we may collect:
- Identity Data – Full name, date of birth, gender, etc.
- Contact Data – Email address, phone number, postal address.
- Payment Data – Billing details, payment information (processed through secure payment gateways).
- Account Data – Username, password, and profile information.
- Communication Data – Any messages or feedback you send to us.
b) Data Collected Automatically
When you use the Website, we may automatically collect:
- Technical Data – IP address, browser type, device type, operating system.
- Usage Data – Pages viewed, time spent, and actions taken on the Website.
- Cookies and Tracking Data – See Section 7 (Cookies) for more details.
c) Third-Party Data
We may receive personal data from third-party sources such as payment processors, service providers, and marketing partners.
4. How We Use Your Data
We process your personal data for the following purposes:
|
Purpose |
Legal Basis |
|
To create and manage your account |
Performance of a contract |
|
To process payments and deliver products |
Performance of a contract |
|
To provide customer support |
Legitimate interest |
|
To improve our products and services |
Legitimate interest |
|
To send promotional materials (if you opt in) |
Consent |
|
To comply with legal obligations |
Legal obligation |
|
To prevent fraud and secure our services |
Legitimate interest |
5. How We Share Your Data
We do not sell your personal data. However, we may share your data with:
- Service Providers – Payment processors, cloud storage providers, IT support, etc.
- Business Partners – For the purpose of delivering specific products or services.
- Legal Authorities – To comply with legal requirements or court orders.
- Marketing Partners – With your consent for promotional purposes.
All third parties are contractually obligated to protect your data and comply with GDPR requirements.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, and reporting purposes.
- Account Data – Retained until you delete your account.
- Payment Data – Retained for up to 7 years for tax and audit purposes.
- Marketing Data – Retained until you withdraw your consent.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies – Required for website functionality.
- Analytics Cookies – Used to analyze website traffic and improve performance.
- Marketing Cookies – Used to deliver targeted ads.
You can manage your cookie preferences in your browser settings.
8. Data Security
We implement robust security measures to protect your personal data:
- SSL encryption for data transmission
- Secure payment gateways
- Limited access to personal data
- Regular security audits
Despite our efforts, no method of transmission over the internet is 100% secure.
9. Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
a) Right to Access
You have the right to request access to the personal data we hold about you.
b) Right to Rectification
You have the right to request correction of inaccurate or incomplete data.
c) Right to Erasure (“Right to Be Forgotten”)
You have the right to request deletion of your data under certain circumstances.
d) Right to Restrict Processing
You have the right to request that we limit how we use your data.
e) Right to Data Portability
You have the right to receive your data in a structured, commonly used format.
f) Right to Object
You have the right to object to data processing based on legitimate interests or direct marketing.
g) Right to Withdraw Consent
If you have provided consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
10. Exercising Your Rights
To exercise your rights, contact us at:
- Email: contact.14learn@gmail.com
- Address: 158A, Picnic Garden Road, Kolkata-39, India
We will respond to your request within 30 days. You have the right to lodge a complaint with the Data Protection Authority if you are unsatisfied with our response.
11. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure that:
- The recipient country provides an adequate level of data protection, or
- We use standard contractual clauses or other legal mechanisms to safeguard your data.
12. Children’s Privacy
We do not knowingly collect or process personal data from children under the age of 16 without parental consent. If we discover that we have inadvertently collected such data, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Significant changes will be communicated through email or a notice on the Website.
14. Contact Us
If you have questions or concerns about this Privacy Policy, you can contact us at:
- Email: contact.14learn@gmail.com
- Address: 158A, Picnic Garden Road, Kolkata-39, India
